Privacy Policy

This Privacy Policy explains how Tech Box d.o.o. handles information in connection with our mobile applications and related services.

Our apps are designed to operate with minimal data collection. We do not collect personal data for advertising or resale. We only process data that is necessary for core app functionality, security, support, and legal compliance.

We generally do not require users to create accounts or submit personal information unless a specific app feature clearly asks for it.

Where technically necessary, the app or hosting providers may process limited technical data such as device type, operating system version, app version, crash diagnostics, IP-derived network information, or temporary identifiers needed to keep the service working properly.

Any information processed through the app is used only to deliver the requested functionality, maintain app stability, prevent abuse, resolve errors, and comply with applicable law.

We do not use personal information for behavioral advertising or unrelated marketing within the app.

We do not sell personal data. We may use infrastructure or service providers that process technical information and app-specific data described below on our behalf to host, secure, or support the app.

We may also disclose information if required to do so by law, regulation, court order, or to protect the rights, safety, and integrity of Tech Box, our users, or third parties.

We keep data only for as long as needed to provide the app, respond to support issues, maintain security, or satisfy legal obligations.

We apply reasonable technical and organizational safeguards appropriate to the nature of the information processed. No system can be guaranteed to be completely secure.

Tech Box d.o.o. is the data controller for ProNutri. In addition to technical data, the app processes your account details and the information you provide about meals, water, weight, body measurements, activity, goals, allergies, health conditions, medication and supplements, messages and uploaded files. We use these data to provide your plan, diary, reminders, progress and care features.

We process account data to provide the service under our contract with you, and security data for our legitimate interest in preventing abuse. Health data requiring consent are processed on the basis of your explicit consent. Optional health features may be declined; consent may be withdrawn by contacting [email protected].

Apple Health/HealthKit access is optional and limited to the categories you permit: activity and workouts, energy, body measurements, heart rate and variability, VO2 max, oxygen saturation, respiratory rate, sleep, date of birth and biological sex. Permitted readings may be stored on your device and synchronised to your ProNutri account. Revoking access in iOS Health settings stops future access but does not erase previously synchronised data.

Hosting and security providers process data to operate the service. When an AI feature is requested, relevant photos, text and nutrition or progress summaries may be sent to OpenAI for analysis. OpenAI API content is not used for model training by default. International processing, including outside the EEA, is subject to applicable data-processing terms and transfer safeguards, including EU Standard Contractual Clauses. We do not sell health data or use them for advertising.

If you connect with a care team, authorised members may access records needed for that service. If you join optional community rankings, your chosen public profile and scores may be visible to other participants.

We retain data only as needed for the service, support, security or legal obligations. You may request access, correction, export, withdrawal of consent or erasure at [email protected], or delete your account in the app’s Settings. Deletion removes or anonymises your account and personal records, subject to legal obligations and records independently retained by a care provider. You may complain to AZOP or your local data protection authority.

Depending on your location, you may have rights regarding access, correction, deletion, restriction, or objection to the processing of your personal data.

If you have a privacy question or request, contact Tech Box at [email protected].